Refund & Return Policy

Returns & Exchange Policy

At Alizay Saad Studio, we are committed to providing exceptional quality and service. While we hope you are completely satisfied with your purchase, please note that we do not offer returns or exchanges under normal conditions.

All stitched and customized orders are considered final sale and are not eligible for return, exchange, refund, or chargeback. This also applies to any items purchased on sale or at a discounted price.

If you believe the product you received is faulty in terms of quality or workmanship, you must notify us within 48 hours of receiving your order. Once your concern is submitted, our Quality Assurance team will review the issue and respond accordingly. If a genuine fault is found, we may offer you store credit for future purchases.

For orders paid via credit card or bank transfer, cancellations or changes are only accepted within 48 hours of placing the order. After this timeframe, all orders will be considered final and processed accordingly.

We appreciate your understanding and continued support.