Shipping & Delivery

Customer Care & Delivery Policy

At Alizay Saad, we want you to not only love our products but also enjoy a seamless shopping experience with us.

Standard International Delivery Time:

  • 2-3 weeks total (1-2 weeks for production, plus 3–6 business days for shipping).
    Note: For urgent orders, please contact our customer support via WhatsApp.

We strive to deliver your orders ahead of the given timeline whenever possible. If you are not fully satisfied with your purchase, please reach out to us — we are committed to making things right.

For assistance or inquiries, you can contact us at:
📞 +92 309 7414199
📧 alizaysaadcontact@gmail.com

Exchanges and Returns (Domestic Orders)

  • For orders within Pakistan, if an incorrect item (in size, color, or design) is delivered, customers are entitled to request an exchange.

  • Items purchased on sale are not eligible for exchange or refund.

  • Note: Returns will not be accepted for delays caused by shipping providers.

International Orders

  • All international orders are shipped via Express Services.

  • We are unable to offer returns or exchanges for international shipments.

  • In case of wrong delivery, customers may request a store credit to be used for a future purchase at Alizay Saad.

Order Cancellations

  • Orders may be canceled anytime before processing or confirmation by our customer support team.

  • Once shipped, you will receive a shipping confirmation email with tracking details.

  • Alizay Saad reserves the right to cancel orders for reasons including stock unavailability, pricing errors, or declined payment authorization.

  • If an online payment was made for a canceled order, customers will either receive store credit or a refund, depending on the case.